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Habiba
Agency
Cairo, EgyptKey Skills
Software
No software listed
Top Subject Matter
No subject matter listed
Top Data Types
Image
Audio
DocumentTop Task Types
RLHF
Object Detection
Segmentation
Classification
Text GenerationCompany Overview
Raya CX is a leading global business process outsourcing (BPO) and customer experience (CX) provider, delivering end-to-end business solutions that help organizations optimize operations, enhance customer engagement, and accelerate growth. With delivery centers across multiple geographies, multilingual capabilities, and a highly skilled workforce, we support clients across industries through scalable, secure, and technology-enabled services. Our core offerings include customer experience management, contact center services, back-office operations, technical support, finance & accounting, HR outsourcing, sales support, trust & safety, digital operations, and AI-powered business services. We also provide specialized AI data services, including data annotation, LLM evaluation, RLHF, AI content moderation, multilingual data collection, transcription, and human-in-the-loop quality assurance to support the development of next-generation AI models. Backed by enterprise-grade security, operational excellence, and flexible engagement models, Raya CX enables businesses to scale efficiently while maintaining high quality, compliance, and exceptional customer outcomes. We partner with global enterprises to deliver measurable business impact through innovation, skilled talent, and operational expertise.
Security
Security Overview
Raya CX operates a comprehensive information security and privacy framework aligned with ISO/IEC 27001, ensuring a risk-based approach to managing the confidentiality, integrity, and availability of information assets. The company maintains a certified Information Security Management System (ISMS) supported by continuous monitoring, risk assessments, and control improvements. Raya CX is SOC 2 Type II certified, demonstrating the operational effectiveness of its controls over time across the trust services criteria of security, availability, and confidentiality. The company also maintains PCI DSS compliance, ensuring secure handling, processing, and storage of payment card data. From a data privacy perspective, Raya CX complies with the EU General Data Protection Regulation (GDPR), implementing strict data governance practices, including lawful processing, data minimization, data subject rights management, and breach notification procedures. Privacy-by-design and privacy-by-default principles are embedded across systems and workflows. Technical controls include robust Identity and Access Management (IAM) with role-based access, least privilege enforcement, and multi-factor authentication (MFA). The organization applies strong encryption standards for data in transit and at rest, along with endpoint protection, network segmentation, and continuous monitoring. Raya CX supports operational resilience through comprehensive business continuity and disaster recovery (BC/DR) plans, regular penetration testing, and vulnerability management. Centralized logging, incident response procedures, and ongoing security awareness training further strengthen its security posture. Through certified frameworks and mature governance, risk, and compliance practices, Raya CX delivers a secure, compliant, and resilient environment for global clients.