Guy W.

Key Skills

Software

Mercor

Top Subject Matter

Customer Success

Sales Domain Expertise

Training Domain Expertise

Top Data Types

Text

Document

Top Task Types

Evaluation/Rating

Freelancer Overview

MERCOR (AI Model Training) — Customer Success Domain Expert / AI Model Training Consultant (IC). Brings 11+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Mercor. Education includes Bachelor of Science, Brigham Young University. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

MERCOR (AI Model Training) — Customer Success Domain Expert / AI Model Training Consultant (IC)

MercorText

Provided domain expertise in Customer Success to improve AI models for top AI labs through qualitative response review and model QA. Evaluated AI-generated responses for accuracy, relevance, reasoning quality, and adherence to project guidelines. Supplied detailed feedback and annotations to support model training and performance enhancement. • Conducted quality assurance reviews across multiple domains and use cases • Identified errors and inconsistencies and recommended improvements • Added structured feedback/annotations to guide retraining and optimization • Applied analytical judgment to support iterative model upgrades

2025 - Present

Education

Work History