Gracious E.

Key Skills

Software

No software listed

Top Subject Matter

Data Management

Top Data Types

Image

Video

Geospatial Tiled Imagery

Top Task Types

Text Generation

Relationship

Classification

Text Summarization

Action Recognition

Translation/Localization

Freelancer Overview

NAME: EMMANUEL FEMI JOHN GMAIL: [email protected] CORE COMPETENCIES • Business Intelligence & Data Visualization: Power BI & Tableau Development, Interactive Dashboard Creation & Design. • Reporting & Performance Analytics: Business Intelligence Reporting, KPI Design & Performance Monitoring, Business Performance Analysis, Data Exploration & Trend Analysis, Research & Behavioral Data Analysis. • Data Management &Technical Tools: SQL for Data Extraction, Microsoft Excel (PivotTables, Power Query) • Data Storytelling & Communication: Data Storytelling & Insight Presentation, Data Communication for Non-Technical Audiences, Stakeholder Requirements Translation, Cross-Functional Collaboration. EDUCATION Master of Science in Business Analytics |Governors State University, IL. Bachelor of Science in Sociology | Nasarawa State University, Keffi. Higher National Diploma in Mass Communication |Federal Polytechnic Nekede, Owerri. PROFESSIONAL EXPERIENCE Business Intelligence & Operations Reporting Office Nigerian Navy Bank June 2019– Nov2024 ● Monitored and documented 150-200 weekly customer service interactions, consolidating operational data into weekly performance reports used to evaluate service efficiency. ● Utilized Microsoft Excel to analyze customer inquiry trends, helping reduce average issue escalation time by approximately 15% through improved routing processes. ● Designed standardized reporting templates that improved monthly service reporting turna

Labeling Experience

Education

Work History