Graci L.

Key Skills

Software

Micro1

Label Studio

Google Cloud Vertex AI

CrowdFlower

CrowdSource

Top Subject Matter

Customer support and operations support data (CRM/ticketing)

Guest services operations documentation and service request records

Event support logistics and procedural documentation

Top Data Types

Document

Text

Computer Code Programming

Top Task Types

Data Collection

Text Generation

Transcription

Computer Programming/Coding

Freelancer Overview

Operations & Data Support Specialist — Michaels Project. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Technical Degree in Tourism Services, ITLA (2025) and Technical Degree in Tourism Services, Politécnico Calasanz (2024). AI-training focus includes data types such as Document and labeling workflows including Data Collection.

Labeling Experience

Operations & Data Support Specialist — Michaels Project

DocumentData Collection

Managed and documented customer support cases using structured CRM and ticketing records, ensuring data integrity for downstream analysis and reporting. Performed verification and quality control checks to maintain record accuracy and process consistency. Updated internal databases and tracking documentation to support workflow efficiency and operational reporting. • Collected and validated operational and customer data • Conducted data quality and consistency checks • Maintained structured records and documentation workflows • Supported reporting and process improvement efforts

2025 - 2026

Operations & Administrative Support Intern — Casa de Campo

DocumentData Collection

Assisted with maintaining operational records, documentation, and service-related reports in a high-demand guest services environment. Documented service requests and operational updates to ensure accurate tracking and follow-up. Supported organization and multitasking to improve workflow efficiency for administrative operations. • Updated operational records and documentation • Logged service requests and operational updates • Helped maintain organized tracking for follow-ups • Supported service and administrative coordination

2024 - 2024

Event Support Assistant

DocumentData Collection

Supported event operations by maintaining organized records and procedural documentation for event logistics. Helped ensure service quality by supporting adherence to operational procedures and documentation standards. Contributed to accurate record-keeping practices during event support activities. • Maintained organized event and procedural records • Assisted with event logistics documentation • Supported adherence to operational procedures • Helped track information for service quality

2023 - 2023

Education

Work History