Grace S.

Key Skills

Software

Remotasks

Top Subject Matter

AI training / conversational RLHF content labeling

Customer support text classification and escalation workflows

Top Data Types

Text

Document

Top Task Types

RLHF

Classification

Freelancer Overview

AI Data Labelling Contributor (Remotasks, Remote/Freelance). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Remotasks, Internal, and Proprietary Tooling. Education includes Bachelor of Arts, City University (2022). AI-training focus includes data types such as Text and Document and labeling workflows including RLHF and Classification.

Labeling Experience

AI Data Labelling Contributor (Remotasks, Remote/Freelance)

RemotasksTextRLHF

Contributed to AI training data preparation by completing text classification and sentiment annotation tasks across thousands of data points. Labeled conversational AI responses for helpfulness, harmfulness, or being off-topic to support RLHF (Reinforcement Learning from Human Feedback) training pipelines. Reviewed and rated AI-generated content for factual accuracy, tone, and instruction-following quality to maintain consistency and audit-ready performance. • Text classification (helpful vs. harmful vs. off-topic) • Sentiment labeling • Factual accuracy and tone evaluation • Quality review against rubrics/benchmarks

2024 - Present

Customer Service Representative (Bright Solutions Ltd.)

DocumentClassification

Performed structured tagging and escalation of support tickets using an internal classification system. Applied consistent reading comprehension and attention to tone to categorize incoming written queries accurately. Trained two new team members on quality standards and internal guidelines to improve consistency in classification decisions. • Internal ticket tagging and categorization • Tone-aware categorization of written queries • Escalation based on classification • Guideline/quality training support

2022 - 2024

Education

Work History