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GOSPEL CHUKWUEMEKA EMEA (UTC +1) +2348069635751 | [email protected] Summary Technical Support and Solutions Engineer with over 8 years of experience, troubleshooting complex technical issues, integrations, and quality assurance of products and tools. Skilled in delivering technical solutions and optimizing processes to improve efficiency. Core Skills Integration & Automation: REST APIs , Webhooks, OAuth 2.0, Embedded & White-Label Integrations, Workflow Automation (iPaaS), AI & Intelligent Automation: AI-Powered Workflow Automation, Prompt Engineering Technical Support & Troubleshooting: Application Support, Integration Troubleshooting, Incident & Escalation Management, API Debugging (Postman, Chrome DevTools), Log Analysis Testing & Quality Assurance: API Testing (Postman, Swagger), Test Management Enterprise & Client Engagement: Enterprise Client Support, Technical Solution Advisory, SLA Management Experience ALBATO (Setúbal, Portugal) July 2025 - Present Technical Support Specialist - Integrations • Diagnosed and resolved complex multi-system integration issues across APIs, webhooks, and third-party SaaS platforms. • Supported integration of 100+ applications, ensuring reliable data flow between CRMs, payment systems, and internal tools. • Supported enterprise clients leveraging Albato’s embedded iPaaS for white-label integration within their SaaS platforms. • Designed and delivered AI-powered solutions for clients to automate business workflows, improve operatio