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G
Gonçalo F.

Gonçalo F.

Customer Service Representative

Portugal flagPorto, Portugal

Key Skills

Software

ClickworkerClickworker
Data Annotation TechData Annotation Tech
Google Cloud Vertex AIGoogle Cloud Vertex AI

Top Subject Matter

AI Training Specialist | Portuguese Language & Evaluation
E-commerce & Customer Support
General Language & Content Creation

Top Data Types

ImageImage
TextText

Top Task Types

Data CollectionData Collection
TranscriptionTranscription
Text SummarizationText Summarization
Question AnsweringQuestion Answering
Text GenerationText Generation

Freelancer Overview

Customer Service Representative. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Airline Transport Pilot License (ATPL) Training, Nortavia (2025) and Bachelor's Degree, IPAM (2022).

Labeling Experience

Freelance Content Evaluator & Data Annotator

TextTextData CollectionData Collection

Independent freelance work focused on evaluating, categorizing, and labeling data to improve machine learning models. Tasks included reviewing AI-generated text responses for accuracy and natural language flow in Portuguese, sorting e-commerce product data, and performing basic image classification based on strict project guidelines. High focus on quality control and data consistency.

2025 - Present

Education

C

Colégio Novo da Maia

High School Diploma, Humanities and Social Sciences

High School Diploma
2019 - 2021
N

Nortavia

Airline Transport Pilot License (ATPL) Training, Commercial Aviation Pilot Training

Airline Transport Pilot License (ATPL) Training
2025

Work History

F

Fnac

Customer Service Representative

Porto
2023 - 2025
F

Fnac

Customer service

Porto
2023 - 2025