Gloria N.

Key Skills

Software

Don't disclose

Top Subject Matter

Social media content evaluation and quality assurance

Customer support data documentation and issue classification

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

Social Media Manager (content evaluation/quality assessment via guideline adherence and engagement monitoring). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Science, University of Benin (2025). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Classification.

Labeling Experience

Social Media Manager (content evaluation/quality assessment via guideline adherence and engagement monitoring)

Don't discloseText

Performed prompt and content evaluation related to social media posting by monitoring engagement and assessing audience responses against guidelines for brand consistency. Analyzed content performance metrics and used the insights to judge the effectiveness of published materials for continued improvement. Documented engagement outcomes and reports to support review cycles and quality checks. • Reviewed and moderated social media content for consistency and clarity • Assessed audience inquiries and engagement signals for quality • Produced periodic performance reports from observed results • Supported content creation with internet research findings

2025 - Present

Customer Service Experience (inquiry classification and documentation aligned with guidelines)

Don't discloseTextClassification

Handled customer support inquiries by classifying issues based on company procedures and resolving them while maintaining accurate documentation. Recorded customer interactions and outcomes to ensure data integrity and reliable follow-up. Followed detailed guidelines to evaluate request context and apply the correct resolution path. • Triaged and categorized customer inquiries for issue resolution • Documented interactions accurately for traceability • Followed company procedures and guidelines during handling • Managed multiple requests while maintaining professionalism and correctness

2024 - 2025

Education

Work History