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Question AnsweringI am currently working on a data annotation project for customer support, where I categorize and label raw interaction data like chat logs, emails, and support tickets. My role involves analyzing unstructured customer communication to tag specific intents, identify user sentiments, and flag technical issues. By converting these everyday customer conversations into high-quality, structured datasets, I am directly training machine learning models to improve AI chatbots and automated ticketing systems. Ultimately, my work helps businesses resolve customer inquiries faster, automate repetitive tasks, and deliver a more accurate, seamless support experience.
2025 - Present