Customer Call Center Representative – Tala Loan App (data entry and record maintenance)
Recorded and maintained customer information with a focus on accuracy and confidentiality. Data entry activities involved capturing details from customer interactions and ensuring records were up to date. Prepared daily summaries and reports based on the maintained customer dataset. • Entered and updated customer data accurately • Handled high-volume calls while recording correct customer information • Assisted clients with account inquiries and documentation • Maintained confidentiality of sensitive customer records and produced daily reports