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G
Gene A.

Gene A.

Customer Care Representative

Argentina flagBuenos Aires, Argentina

Key Skills

Software

No software listed

Top Subject Matter

Medicine
culture
pop culture
cinema
biology

Top Data Types

VideoVideo

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Care Representative. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Doctor of Medicine, University of Buenos Aires (2021) and Certificate in Community Management, Cibertec Institute (2021). AI-training focus includes data types such as Video and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Care Representative

VideoVideoEntity (NER) ClassificationEntity (NER) Classification

As a Customer Care Representative supporting the Netflix account, I handled over 60 calls daily to resolve customer inquiries swiftly and accurately. I contributed to streamlining customer support processes and maintained a positive approach with users and colleagues. Responsible data handling and use of proprietary CRM were central to the role. • Provided prompt resolutions to customer concerns • Maintained customer data privacy • Utilized Teleperformance and Netflix CRM systems • Ensured high-quality service levels at all times

2021 - 2022

Education

E

EF Institute

Certificate in English Language, English Language

Certificate in English Language
2021 - 2021
U

USIL Institute

Certificate in Business Management and Marketing Skills, Business Management and Marketing Skills

Certificate in Business Management and Marketing Skills
2021 - 2021

Work History

L

Lingble

Customer Care Representative

Buenos Aires
2025 - 2025
R

Real Agent Helper

Administrative Assistant

Buenos Aires
2023 - 2023