Garbens J.

Key Skills

Software

Other

Top Subject Matter

AI language data annotation (prompt engineering/quality checking)

Customer support bilingual communication (language localization in service context)

Top Data Types

Text

Top Task Types

Prompt + Response Writing (SFT)

Freelancer Overview

Language Data Annotator, TransPerfect (Remote), Montreal. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Salesforce. Education includes High School Diploma, Centre la Croisée (2011). AI-training focus includes data types such as Text and labeling workflows including Prompt + Response Writing (SFT), Translation, and Localization.

Labeling Experience

Language Data Annotator, TransPerfect (Remote), Montreal

OtherTextPrompt + Response Writing (SFT)

As a Language Data Annotator, you created natural language prompts that emulate human communication styles and cover a variety of topics. You validated prompt quality by checking and refining the content to meet natural language and user engagement standards. You ensured the prompt set included multiple difficulty levels to evaluate model adaptability and problem-solving. • Developed prompt variations (e.g., argumentative and narrative styles) for different topics. • Reviewed and refined prompts against quality criteria for fluency and engagement. • Curated a mix of difficulty levels within the dataset. • Focused on generating human-like interactions for training or evaluation.

2024 - 2024

Call center Agent, Transat A.T, Montreal

Text

As a Call Center Agent, you supported French and English speakers, which involved bilingual handling of customer communications. You used Salesforce to track customer interactions and assisted with flight reservation workflows and refunds. Your role required accurate, consistent communication across languages during customer service interactions. • Provided bilingual customer support for French and English speakers. • Assisted customers with making flight reservations. • Handled customer refund requests. • Tracked interactions and support outcomes in Salesforce.

2023 - 2023

Education

Work History