Furkon Y.

Key Skills

Software

No software listed

Top Subject Matter

Kyc Domain Expertise

guest profile verification

customer entry data

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Freelance KYC & Entry Data (Screen Guest Data), Bitkub Thailand (profile investigation and request approval/rejection). Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Humanities and Social Sciences Marketing, Thammasat Rajabhat University (2014) and Business English Program, Thammasat Rajabhat University (2022). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Customer Experience / Enquiry (Agoda & Japan Airlines / IGT Solutions Malaysia BPO), IGT Solutions Malaysia

TextData Collection

Conducted reservation ticket redemption and managed voluntary/involuntary date-change or cancellation enquiries requiring accurate data recording. Reviewed and responded to revenue and enquiry requests by capturing relevant reservation and passenger details. Ensured case handling continuity by following structured enquiry and update procedures. • Processed reservation ticket redemption enquiries • Handled voluntary and involuntary date changes/cancellations • Captured and updated reservation enquiry details • Supported case handling and customer enquiry resolution

2022 - Present

Night Guest Agent / Customer Experience case handling at Thai Airasia Phuket Airport

TextData Collection

Handled customer inquiries and performed structured ticket/flight change and cancellation processes requiring systematic data capture and verification. Used live chat to collect information, process add-on requests, and manage complaint-related case data. Coordinated resolution steps by verifying passenger details and communicating outcomes. • Collected inquiry details via live chat for processing • Managed add-on requests and change/cancel flight requests • Verified passenger information (pax) and supported case handling • Assisted with complaints handling through structured records

2021 - 2021

Freelance KYC & Entry Data (Screen Guest Data), Bitkub Thailand (profile investigation and request approval/rejection)

TextData Collection

Performed KYC and entry data screen/verification work by reviewing and investigating guest profiles and requests. Approved or rejected submitted requests based on gathered information and investigation results. Organized and maintained case handling records aligned with customer/entry requirements. • Reviewed guest/profile data for KYC purposes • Investigated profiles and handled cases • Approved or rejected requests (voluntary/involuntary changes) • Supported data handling for customer entry workflows

2021 - 2021

Education

Work History