Fortes, E.

Key Skills

Freelancer Overview

Emmanuel John Cedric Fortes CONTACT DETAILS Blk 18 Lot 10, Manuel Sr. Street Villa Alfonso, Brgy. Bambang WORK EXPERIENCE Pasig City 1600 +63 938-132-6534 GAKKEN PHILIPPINES INC., A.Lake St., San Juan City, 1500 Metro Manila – [email protected] Level I MIS Department Assistant Intern | July 29, 2025 – August 29, 2025  Catered interdepartmental technical concerns e.g., faulty table-top printer/scanner, company software installation, computer hardware fix, SKILLS phone line disconnection etc.  Strong verbal and written communication skills CONCENTRIX, Bridgetowne Quezon City — Customer Service Representative at  Proficient in Windows administrative tools AT&T MSS (Sales Advisor I) | January – December 25, 2022  Skilled in Microsoft Office Suite  Responsible for catering customers’ inquiries regarding billing, phone service  Experienced in customer support and issue resolution status, and basic network troubleshooting.  Basic circuit analysis and troubleshooting  Provided thorough breakdown of customers’ phone bills. Processed skills payments and payment extensions.  Computer hardware troubleshooting and  Upsold customers to premium AT&T phone plans, and provided self-service basic repair options.  Video and photo editing using Adobe Tools (Premiere Pro, Photoshop) TELETECH (TTEC), WFH —Technical Support Representative (At Home Service Desk) | September 28, 2020 – December 31, 2020 AWARDS AND CERTIFICATIONS  Catered agents’ inquiries regarding the