Florencia S.

Key Skills

Software

No software listed

Top Subject Matter

Customer support incident analysis and operational monitoring (banking/virtual wallet domain)

Top Data Types

Text

Computer Code Programming

Top Task Types

Classification

Freelancer Overview

Technical incident analysis and incident reporting (Konecta Argentina, client: MODO). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Alura Course for Front End Developer, Alura Cursos (2023) and Python Course, Santander Open Academy (2026). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Technical incident analysis and incident reporting (Konecta Argentina, client: MODO)

TextClassification

Performed analysis and registration of internal and external incidents for live operational events. Produced reports covering incident causes, resolution steps, and business impact for stakeholders. Managed external communication with the virtual wallet ecosystem regarding active incidents. • Logged and classified incident/error information from incoming reports • Summarized live-event updates for reporting purposes • Monitored for early detection of potential incidents through active guard duties • Checked current promotions and verified correct operation based on error reports

2024 - Present

Education

Work History