Fiona R.

Key Skills

Software

Other

Top Subject Matter

UI/UX research and user-needs data collection for product design

Software product testing documentation and QA artifacts

Operational QA data collection for application issue tracking

Top Data Types

Document

Top Task Types

Data Collection

Freelancer Overview

UI/UX Intern at Stealth Startup (Nov 2021 - Apr 2022). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Jira. Education includes Bachelor of Information Systems, BINUS University (2023) and High School Diploma (Science Major), SMA Kumnamu (2019). AI-training focus includes data types such as Document and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Digitalization Specialist (E2E Full Stack Developer) at CIMB Niaga (Jun 2024 - Jul 2025)

OtherDocument

Monitored and conducted UAT activities to verify projects met deadlines and user needs, supporting structured validation of system changes. Created user guides and training materials to ensure smooth transitions during go-live phases. Produced documentation and coordination artifacts across system development lifecycle activities to support evaluation and delivery readiness. • Managed projects end-to-end including requirement analysis and development support. • Coordinated with vendors and internal IT for system development and implementation. • Monitored and conducted UAT aligned to user needs and predetermined deadlines. • Conducted training and created user guides for go-live.

2024 - Present

IT Production Support at FWD Insurance (Jun 2023 - Jun 2024)

OtherDocumentData Collection

Provided IT production support by analyzing issues in insurance core and non-core business applications and capturing relevant information for resolution. Tested application health after deployment, documented issues, and escalated them to developers for changes. Prepared UAT signoff materials to support safe promotion of fixes to production. • Analyzed code and solved issues related to core and non-core business applications. • Conducted post-deployment health check testing. • Documented issues and coordinated escalation to developers. • Prepared UAT signoff and retrieved user-relevant data using SQL and Excel.

2023 - 2024

Business Analyst at PT Phincon (Feb 2022 - Feb 2023)

Document

Performed product testing for website and mobile applications and documented outcomes for review. Created test cases to guide systematic testing activities and updated user guide and functional requirement documents for customers. Coordinated backlog documentation and testing results in an issue-tracking workflow to support product quality. • Performed testing on product website and mobile application. • Documented backlogs and test results on Jira. • Created test cases and updated user guide and functional requirements documents. • Designed user interface elements to clarify backlog explanations.

2022 - 2023

UI/UX Intern at Stealth Startup (Nov 2021 - Apr 2022)

OtherDocumentData Collection

Created UI/UX assets and gathered user needs through UX research to inform product improvements. Documented and presented findings to stakeholders as part of the discovery and iteration process. Coordinated competitor and market analysis inputs to refine design decisions and user experience goals. • Designed mobile application and website UI/UX deliverables. • Distributed surveys to collect customer needs and pain points. • Performed competitor research using SWOT analysis. • Presented results and brainstormed business ideas with colleagues.

2021 - 2022

Education

Work History