Fiona M.

Key Skills

Software

No software listed

Top Subject Matter

Healthcare quality improvement and hospital-based audit/evaluation

Public health engagement evaluation and qualitative/quantitative assessment

Healthcare quality improvement via patient surveys and program evaluation

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Client Services Manager. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Excel. Education includes Master of Public Health, University of Aberdeen and Bachelor of Medical Science (Honours), University of Glasgow. AI-training focus includes data types such as Text and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Client Services Manager - Covostra Ltd (December 2025 - Present)

Text

Managed client services and supported development of engagement programmes involving surveys, interviews, and insight reporting. Translated complex clinical, patient, and system data into thematic analyses and client-ready summaries, supporting decision-making for stakeholders. Produced meeting materials and communications based on collected qualitative and quantitative information from engagement activities. • Coordinated workstreams, timelines, actions, governance, risks, and deliverables across multi-stakeholder projects. • Supported steering groups and ran engagement activities including surveys and interviews. • Prepared insight reports and white-paper style outputs from engagement data. • Produced concise thematic recommendations and communications for client stakeholders.

2025 - Present

Associate Quality Improvement Advisor - NHS Lothian (June 2025 - November 2025)

TextData Collection

Supported the design, implementation, and evaluation of quality improvement initiatives using collected audit and improvement data across hospital sites. Facilitated QI huddles to help teams identify improvement areas and track progress using evidence gathered from the clinical environment. Assisted with data-driven measurement activities to support patient safety and outcome improvements. • Coordinated quality improvement capability building with multidisciplinary teams. • Helped teams embed improvement methods into day-to-day practice. • Assisted with audit data collection and analysis to drive change. • Supported tracking of progress and celebrating successes.

2025 - 2025

QI Impact Officer - Cystic Fibrosis Trust (2022 - May 2025)

TextData Collection

Led national quality improvement projects across cystic fibrosis centres, relying on systematic collection of patient survey responses and related improvement data. Designed and implemented patient surveys to inform improvement priorities and service development using collected feedback. Delivered national QI resources and conducted training/workshops to support evidence use and spread of best practice across centres. • Created patient surveys and used results to guide improvement priorities. • Developed national QI resource banks and practical tools for multidisciplinary teams. • Delivered workshops and training to build capability and support adoption. • Presented quality improvement posters based on collected improvement outcomes.

2022 - 2025

Health Professional Engagement Facilitator - Cancer Research UK (2021 - 2022)

TextData Collection

Led risk communication and public health engagement work for cancer screening uptake, involving data-driven evaluation of engagement trends. Designed and delivered targeted health communication strategies with culturally appropriate messaging, then assessed their impact using collected screening engagement data. Produced comparative evaluation reporting for government stakeholders based on audit and engagement information. • Coordinated with primary care teams and GP clusters to support screening uptake. • Conducted data-driven evaluations to identify disparities in screening engagement. • Developed tailored interventions based on evaluation findings. • Liaised between NHS health professionals and Cancer Research UK to support evidence-based improvements.

2021 - 2022

Education

Work History