IT Support & Troubleshooting Volunteer (Nakuru, Kenya)
Diagnosed and resolved software and hardware issues through structured troubleshooting and step-by-step decision-making that maps to task-based AI evaluation workflows. Documented technical problems and solutions in written reports to reinforce precision, thorough record-keeping, and repeatable evaluation processes. Trained peers on digital tools by clearly communicating concepts, supporting consistent quality in instruction-based tasks. • Written documentation of issue/solution steps and observed outcomes • Structured troubleshooting aligned with systematic decision workflows • Peer enablement and instructional communication for tool usage • Emphasis on precision and consistency in technical reporting