Fayyaz I.

Key Skills

Software

Data Annotation Tech

Other

Top Subject Matter

AI-assisted IT support workflow automation and structured ticket categorization

Top Data Types

Text

Document

Top Task Types

Text Generation

Classification

Freelancer Overview

Automated IT Support Ticket Classification System (University Capstone Project). Brings 2+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Diploma, University of Nairobi (2023). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Automated IT Support Ticket Classification System (University Capstone Project)

OtherTextClassification

Developed a rule-based ticket classification prototype to automatically log and categorize incoming IT support requests. Used scripting and keyword categorization techniques to assign structured categories to support tickets based on their text content. Designed an interface for ticket submission and tracking to reduce manual sorting effort and support more structured workflow operations. • Built a ticket management system prototype focused on automated logging. • Implemented rule-based workflow logic using scripting and keyword matching. • Created category classification for incoming support tickets. • Improved workflow organization by reducing manual ticket sorting requirements.

2023 - 2023

Education

Work History