Content Moderation
I worked as a content moderator for a leading online employment and company review platform. The scope of the project involved reviewing and moderating user-generated content, including employer reviews, salary submissions, interview experiences, and user comments, to ensure compliance with community guidelines and platform policies. My specific tasks included reviewing submitted content for violations such as fake or biased reviews, hate speech, harassment, off topic posts, promotional material, and personally identifiable information. I flagged and removed content that violated guidelines, escalated complex cases to senior moderators, and documented actions taken for accountability and training purposes. I also responded to user reports and appeals regarding moderated content. The project size was substantial. I reviewed approximately 500 pieces of content per day and 2,500 per week. The platform served millions of users globally, requiring consistent and fair moderation decisions. Quality measures were strictly enforced. I adhered to detailed community guidelines and moderation rubrics. Regular quality audits were conducted where a sample of my decisions was reviewed by quality assurance specialists. I maintained an accuracy target of 98 percent or above, with a low false positive rate (incorrectly removing good content) and false negative rate (missing violations). Feedback sessions were held weekly to address edge cases and guideline updates.