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Fatimah A.

Fatimah A.

Team Lead - Contact Centre Operations

Nigeria flaglagos, Nigeria

Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

AudioAudio
DocumentDocument
TextText

Top Task Types

Audio RecordingAudio Recording
Question AnsweringQuestion Answering
Text GenerationText Generation
Text SummarizationText Summarization
TranscriptionTranscription
Translation/LocalizationTranslation/Localization

Freelancer Overview

I have a strong background in customer service and team leadership, with experience managing and supervising teams to ensure high-quality output and adherence to standards. My roles have required meticulous attention to detail, accurate documentation, and strict compliance with processes—skills that are directly transferable to data labeling and AI training data projects. I am proficient in CRM software and Microsoft Office, and I excel at managing and maintaining large volumes of data, ensuring accuracy and consistency. My communication and problem-solving skills allow me to collaborate effectively with cross-functional teams and handle complex tasks efficiently. I am committed to continuous learning and delivering results that contribute to the success and growth of any data-focused project.

Education

K

Kwara State University

Bachelor of Science, Public Administration

Bachelor of Science
2019 - 2019

Work History

C

Coronation Insurance

Team Lead, Contact Centre

Lagos
2023 - Present
F

First RenttoOwn

Customer Service Representative

Lagos
2023 - 2023