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Freelancer Overview
FATHIU SALIU Ibadan, Nigeria +2347060601542 [email protected] PROFESSIONAL SUMMARY Customer-focused professional with 8+ years of experience in remote and on-site customer service, sales, and support roles. Skilled in live chat, phone, and email communication with a proven ability to resolve issues efficiently and maintain high customer satisfaction. Tech-savvy, detail-oriented, and experienced in working independently in remote environments. CORE SKILLS Remote Customer Support (Live Chat, Email, Phone) CRM Tools & Ticketing Systems Conflict Resolution & Complaint Handling Strong Written & Verbal Communication Customer Retention & Sales Support Problem Solving & Critical Thinking Time Management & Remote Work Discipline PROFESSIONAL EXPERIENCE Live Chat Agent (Remote) GeeksOnsite, USA Aug 2025 – Present - Manage high-volume live chat interactions with customers across different time zones - Resolve technical and service-related issues promptly and professionally - Escalate complex cases to specialized teams, improving resolution efficiency - Maintain detailed and accurate customer interaction records Sales Representative Jumia Nigeria Apr 2015 – Present - Provide customer support via phone, email, and social platforms - Handle complaints and resolve issues while maintaining brand reputation - Process orders, refunds, and account updates efficiently - Support sales growth through excellent customer engagement Telephone Sales Representative Sambeel Driving School Apr 2018 –