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Faruq O.

Faruq O.

Customer Support Assistant (Volunteer/Freelancer)

Nigeria flagN/A, Nigeria

Key Skills

Software

CVATCVAT
CrowdSourceCrowdSource
CrowdFlowerCrowdFlower
Data Annotation TechData Annotation Tech
DataloopDataloop
DatasaurDatasaur
DatatureDatature
DataturkDataturk
Deep SystemsDeep Systems
DiffgramDiffgram
Figure EightFigure Eight
Google Cloud Vertex AIGoogle Cloud Vertex AI
iMeritiMerit
Img Lab
LabelboxLabelbox
LabelImgLabelImg
Label StudioLabel Studio
Snorkel AISnorkel AI
Scale AIScale AI
SamaSama
RoboflowRoboflow
SuperAnnotateSuperAnnotate
SuperviselySupervisely
Surge AISurge AI
TagtogTagtog
Redbrick AIRedbrick AI
ProdigyProdigy
PlaymentPlayment
OpenCV AI Kit (OAK)OpenCV AI Kit (OAK)
OneFormaOneForma
Mighty AIMighty AI
Micro1
MercorMercor
LionbridgeLionbridge

Top Subject Matter

Healthcare - Medical Records & Patient Data
Finance - Risk Analysis and Fraud Detection
E-commerce - Product Categorization &Customer Support

Top Data Types

TextText
ImageImage
DocumentDocument

Top Task Types

ClassificationClassification
SegmentationSegmentation
Text GenerationText Generation
Question AnsweringQuestion Answering
Text SummarizationText Summarization
Fine-tuningFine-tuning
Computer Programming/CodingComputer Programming/Coding
Data CollectionData Collection
Function CallingFunction Calling
Evaluation/RatingEvaluation/Rating
TranscriptionTranscription

Freelancer Overview

Customer Support Assistant (Volunteer/Freelancer). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts, Obafemi Awolowo University (OAU) (2020).

Labeling Experience

AI Text Annotation / Data Labelling

TextTextClassificationClassification

Worked on large-scale AI training and data labeling projects involving text annotation, sentiment analysis, intent classification, response evaluation, and quality assurance for machine learning systems. Reviewed and labeled customer support conversations, AI-generated responses, and multilingual datasets to improve model accuracy and performance. Maintained high annotation accuracy while following detailed project guidelines and meeting strict deadlines across remote collaborative environments.

2022 - 2025

Education

O

Obafemi Awolowo University (OAU)

Bachelor of Arts, Human Resources Management

Bachelor of Arts
2023 - 2020

Work History

C

Customer Support Assistant (Volunteer / Freelancer)

Customer Support Assistant (Volunteer/Freelancer)

N/A
2022 - Present
C

Community Support Program

Community Support Assistant

N/A
2019 - 2022