Data analytics/training role at Octave Analytics Limited (trained employees; handled large dataset collection and analysis)
Collected, processed, analyzed, and interpreted large and complex datasets to support analytics outputs. Coordinated training of employees related to data and customer service workflows. Prepared and communicated findings and recommendations clearly to stakeholders using reports and visualizations. • Dataset collection and preprocessing for analytics • Employee training on systems and service workflows • Stakeholder reporting and visualization of results • Recommendation communication to decision makers