Falola M.

Key Skills

Freelancer Overview

FALOLA MARY OTUJI Ajah, Lagos (cid:127) 07068208483 (cid:127) [email protected] PROFESSIONAL SUMMARY Dedicated and customer-focused Customer Service Representative with hands-on experience attending to walk-in customers, handling orders, and maintaining accurate documentation. Proven ability to build positive customer relationships, coordinate order follow-ups, and support front desk and administrative operations in a fast-paced environment. Strong communication and interpersonal skills with a professional and organised approach to customer service delivery. KEY SKILLS n Customer Service & Positive Relationship Management n Attending to Walk-in Customers & Professional Inquiry Handling n Order Handling, Coordination & Follow-up n Accurate Documentation & CRM Systems Management n Front Desk & Administrative Operations Support n Clear Communication & Interpersonal Skills n Organised, Presentable & Customer-Friendly Approach n Ability to Thrive in Fast-Paced Work Environments PROFESSIONAL EXPERIENCE Customer Service Support | Oyinade Drinks 2024 – Present (cid:127) Lagos, Nigeria n Attended to walk-in customers and responded to inquiries promptly and professionally. n Handled customer orders and ensured all documentation was thorough and accurately recorded. n Provided excellent customer service and maintained positive, lasting customer relationships. n Assisted with order coordination and consistent follow-up to ensure full resolution and customer satisfaction. n Supported