Restaurant Manager
As Restaurant Manager, you delivered welcoming, prompt customer service while overseeing floor operations across multiple tables. You improved the customer waiting experience and influenced sales performance through menu recommendations tailored to customer preferences. You also trained staff on upselling and customer service, and collaborated with the team to reduce wait times and raise overall satisfaction. • Managed restaurant service operations for approximately 12 tables while optimizing turnover • Enhanced waiting experience by offering complimentary appetizers for delays beyond 30 minutes • Exceeded sales targets by recommending high-margin items based on customer preferences • Trained new servers and supported initiatives that increased revenue and reduced service delays