Faith A.

Key Skills

Software

Clickworker

Appen

Top Subject Matter

Administrative records and documentation quality assurance

Customer interaction records and database updating

Legal Services & Contract Review

Top Data Types

Image

Text

Top Task Types

Classification

Bounding Box

Freelancer Overview

I have experience with data labeling, annotation, and preparing training data for AI. This includes sorting, checking, and confirming text-based datasets to make sure they are accurate and consistent. I use tools like Excel and Google Sheets, and I take care to ensure the work meets high standards and follows project guidelines. I am known for being accurate, able to learn quickly, and reliable when working from home. My background in customer service has given me strong communication and problem-solving skills, which help me understand instructions clearly and keep up with quality even when working under tight deadlines.

Labeling Experience

Administrative Assistant — IZEED HR Services (Jan 2022 – Jan 2024)

OtherDocumentClassification

Handled accurate review of company documents for completeness and compliance with internal standards. Supported data entry and validation by maintaining up-to-date digital and physical records and spreadsheets. Produced structured reports and documentation to support operational workflows.• Reviewed documents for accuracy, completeness, and guideline adherence.• Organized and categorized large volumes of records in spreadsheets and files.• Maintained confidentiality and quality standards while updating datasets.• Coordinated communication and kept professional documentation for internal tracking.

2022 - 2024

Customer Service Representative — THE OUTSOURCE COMPANY (Dec 2016 – Dec 2021)

OtherDocumentClassification

Recorded high volumes of customer interactions and updated information in company systems with accuracy. Followed structured troubleshooting guidelines to resolve customer issues and document outcomes. Maintained service quality and documented requests, feedback, and operational notes for use in databases.• Logged customer inquiries and updated structured fields in internal systems.• Documented service details, troubleshooting steps, and final resolutions.• Ensured response time and productivity targets were met while keeping records accurate.• Used written documentation to support operational feedback and follow-ups.

2016 - 2021

Education

Work History