Content Moderator | Majorel – Casablanca, Morocco (September 2020 – December 2022)
Served as a Content Moderator, reviewing and moderating user-generated text to ensure compliance with community guidelines and safety policies. Handled high-volume content review workflows using internal tools, CRM systems, and analytical dashboards while tracking accuracy against performance KPIs. Escalated complex and sensitive violations to global trust and safety teams for further review. • Performed policy compliance checks on user-submitted text content. • Managed large-scale, high-throughput moderation tasks with KPI monitoring. • Maintained 95%+ accuracy while meeting daily productivity targets. • Coordinated escalation of complex cases to specialized trust & safety stakeholders.