Evalyne K.

Key Skills

Freelancer Overview

EVALYNE WAMAITHA KARIUKI Customer Care Representative & Data Quality Specialist n Kenya n +254 720 076 436 ) [email protected] PROFESSIONAL SUMMARY I have spent the past four years working in customer-facing and data quality roles, and I genuinely enjoy the problem-solving side of the job — whether that's untangling a frustrated customer's issue or tracking down an error in a dataset. I work well under pressure, pick up new systems quickly, and take a lot of pride in keeping my work accurate and my customers satisfied. CORE SKILLS 3 Customer Service & Client Support 3 Verbal & Written Communication 3 Inbound & Outbound Call Handling 3 Active Listening & Empathy 3 Complaint Resolution & Problem Solving 3 Time Management & Multitasking 3 CRM Systems & Data Entry 3 Team Collaboration 3 Conflict Resolution & Negotiation 3 Attention to Detail PROFESSIONAL EXPERIENCE Data Analyst Associate — Customer Support & QA Focus Oct 2020 – May 2025 Sama Source Kenya (cid:127) Day-to-day work involved reviewing and validating large datasets, keeping accuracy high across every task. (cid:127) Got comfortable working within strict quality guidelines and regularly hit — and often exceeded — the team KPIs. (cid:127) Worked closely with colleagues across teams when we needed to tighten up processes or fix recurring quality gaps. (cid:127) A lot of the analytical thinking I picked up here maps directly to diagnosing customer issues quickly. (cid:127) Handled sensitive customer data through