Senior Technical Writer
Own the end-to-end documentation lifecycle for a Kubernetes-native SaaS platform serving 400 + enterprise customers, covering conceptual overviews, step-by-step tutorials, and REST/GraphQL API references. • Introduced a docs-as-code pipeline (GitHub Actions + MDX + Vale linter) that reduced broken-link incidents by 60 % and cut review cycle time from 5 days to 1.5 days. • Partnered with ML engineering to produce training, inference, and fine-tuning guides for the company's LLM integration layer, driving a 35 % drop in related support tickets within 90 days of publication. • Mentored two junior writers and led quarterly style-guide reviews to maintain consistency across 1,200 + documentation pages. • Implemented documentation analytics (Mixpanel + custom dashboards) to identify high-bounce pages and prioritise rewrites, improving average time-on-page by 28 %.