Esther A.

Key Skills

Freelancer Overview

ESTHER AMARAKET 📞 +254 793 561036 | ✉️ [email protected] | 📍 Nairobi, Kenya Professional Title Customer Service & Retail Operations Associate Professional Summary Dynamic and results-oriented Customer Service and Retail Operations Associate with proven experience in mobile money services, cashiering, and supermarket operations. Skilled in managing customer inquiries, processing financial transactions, and maintaining accurate records while ensuring compliance with company policies. Recognized for strong organizational, communication, and problem-solving abilities. Adept at working under pressure, supporting operational efficiency, and building positive relationships with customers. Seeking an opportunity to contribute to a reputable organization by delivering exceptional service and operational excellence. Key Skills  Customer Service & Client Relations  Retail & Supermarket Operations  Cashiering & Payment Processing  M-PESA & Mobile Money Services  Office Administration & Clerical Support  Inventory & Stock Management  Communication & Interpersonal Skills  Computer Applications (Word, Excel, PowerPoint, Access)  Problem-Solving & Conflict Resolution  Teamwork & Collaboration  Attention to Detail & Accuracy  Time Management & Prioritization  Adaptability & Quick Learning  Decision-Making & Critical Thinking  Planning & Organizational Skills Work Experience M-PESA Agent Self-Employed | 2024 – Present  Process mobile money deposits, withdrawals, bill pa