Erin D.

Key Skills

Software

Other

Top Subject Matter

LLM behavioral evaluation for AI workflow automation and research

NLP workflow evaluation in fintech member service operations

Speech/IVR automation workflow validation in fintech operations

Top Data Types

Text

Audio

Top Task Types

Function Calling

Freelancer Overview

Independent AI Developer and Researcher — Ferrum Flux Fenice. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other, Internal, and Proprietary Tooling. Education includes General Equivalency Diploma, College Ready and Credit Status and Artificial Intelligence Fluency: Framework and Foundations Certificate, Anthropic. AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Evaluation, Rating, and Function Calling.

Labeling Experience

Independent AI Developer and Researcher — Ferrum Flux Fenice

OtherText

Conducted an LLM behavioral study to evaluate model stability across prompt-based workflow design. Tested six open-source large language models at multiple temperature settings using a structured dataset and recorded results in JSON. Iteratively refined evaluation criteria to distinguish reliable versus unstable behaviors for downstream automation use. • Designed evaluation criteria for model behavior • Executed testing/validation on a 1,440-row structured dataset • Documented a 144,000-inference study in full JSON • Applied iterative improvements based on findings for prompt-based workflow reliability

2025 - Present

Card Services and Core Banking Subject Matter Expert / MSR Mentor — Navy Federal Credit Union

Function Calling

Participated in testing an internal natural language processing (NLP) workflow tool against complex member inquiries. Provided structured feedback that informed pre-production improvements for how the system handled real-world questions. Acted as an escalation and domain expert to validate outputs against operational requirements. • Evaluated NLP workflow behavior on complex member inquiries • Supplied structured feedback for pre-production improvements • Ensured outputs aligned with card/core banking operational constraints • Supported quality and correctness through real inquiry coverage

2021 - 2025

Operational Supervisor, Card Servicing — Nesting Pilot Lead, Navy Federal Credit Union

OtherText

Led stress-testing of new support workflows during an inaugural nesting pilot before enterprise rollout. Identified critical gaps in real time and produced a support model intended for adoption organization-wide. Translated operational failures into actionable workflow improvements using frontline feedback. • Stress-tested live support workflows in a pilot setting • Identified and documented critical gaps during execution • Produced a support model for organization-wide adoption • Incorporated feedback loops to improve workflow reliability

2023 - 2024

Education

Work History