Erika P.

Key Skills

Software

Other

Top Subject Matter

AI dataset preparation and annotation

Top Data Types

Text

Audio

Top Task Types

Classification

Entity (NER) Classification

Freelancer Overview

Customer Service and Cash Office Supervisor - Brent and Jennie's No Frills. Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Psychology, Western University (2021). AI-training focus includes data types such as Text and Audio and labeling workflows including Classification and Named Entity Recognition.

Labeling Experience

Data Annotator, DataAnnotation-Remote (August 2025 to Present)

OtherTextClassification

Detail-oriented data annotator preparing high-quality datasets for AI models. Performed labeling across multiple modalities and ensured annotations met data quality standards for downstream machine learning use. Used annotation workflows to support reliable AI system performance.• Labeled text, images, and audio data for AI training datasets • Ensured accuracy and consistency with annotation guidelines • Performed quality checks to maintain dataset reliability • Supported successful completion of machine learning projects

2025 - Present

Customer Service and Cash Office Supervisor - Brent and Jennie's No Frills

AudioEntity (NER) Classification

Front-end customer service and cash office supervisory role overseeing cashiers and end-of-shift closing responsibilities. Handled customer inquiries, refunds, and complaints while ensuring accurate price changes and sign/label updates across the store. Exercised strong time management and procedural discipline to complete electronic closing steps and support operational accuracy. • Coordinated cashiers and managed cash office closing duties. • Managed customer queries, refunds, and complaints with a focus on resolution. • Executed weekly price changes for ad flip signage and coordinated with department heads. • Handled monies and bank deposits and completed full electronic closing procedures.

2019 - 2021

Cash Office and Customer Service Associate - Steve and Adele's No Frills

AudioEntity (NER) Classification

Customer service and cash office role supporting front-end operations including cashier coordination and closing procedures. Covered customer queries and processed transactions while maintaining organized store pricing and sign/label standards. Focused on professional service delivery, teamwork, and willingness to support additional departmental needs. • Supported cashier coordination and customer service on the front end. • Managed front-end responsibilities including customer assistance and operational tasks. • Assisted with pricing/signage updates and accuracy of store information. • Supported team needs with efficiency, flexibility, and autonomy.

2010 - 2017

Education

Work History