Erica N.

Key Skills

Software

Appen

Clickworker

CrowdSource

Data Annotation Tech

Top Subject Matter

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Top Data Types

Image

Video

Text

Top Task Types

Classification

Entity (NER) Classification

Object Detection

Text Generation

Question Answering

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Freelancer Overview

Erica Nunn Dripping Springs, TX | 512-293-3257 | [email protected] SUMMARY Dedicated Client Support Specialist with over 20 years of experience delivering exceptional customer service and building strong client relationships. Skilled in customer support, issue resolution, CRM systems, database management, and administrative operations. Proven ability to manage high-volume inquiries, resolve complex concerns, and maintain customer satisfaction through clear communication and efficient problem-solving. EDUCATION Coursera IT Specialist Certification Coursera Project Management Professional (PMP) Coursework EXPERIENCE Customer Service Specialist Apple • Delivered exceptional customer support through phone, email, and chat channels. • Resolved customer inquiries, complaints, and technical issues efficiently and professionally. • Utilized CRM and database management systems to document customer interactions and maintain accurate records. • Assisted customers with account management, product support, and service-related concerns. • Collaborated with internal teams to ensure timely resolution of customer issues. • Maintained high customer satisfaction ratings through effective communication and problem-solving. Customer Support Specialist Integra LifeSciences • Accurately entered and maintained customer orders, inventory data, and operational records. • Managed large volumes of customer and order information while ensuring data accuracy and integrity. • Supported customers and

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Work History