Eric M.

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Software

Mercor

Data Annotation Tech

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Freelancer Overview

Eric Mukuria Wanjui Cell: 0700918037 Email: [email protected] LinkedIn: https://www.linkedin.com/in/eric-wanjui-409104337/ Experience National Social Security Fund (NSSF) Nairobi, Kenya ICT Intern Jan 2025 – Mar 2025 Provided first-line technical support by answering user queries and resolving hardware and software issues. Assisted with software updates and hardware upkeep, ensuring all systems were running optimally. Carried out routine ICT tasks including data entry and system backups. Documented technical issues and reported difficulties to senior ICT management. Participated in system audits and network monitoring activities. Tools and Software Used: Windows OS, Microsoft Office Suite, basic network monitoring tools Notable Achievements: Maintained accurate logs of all reported technical issues, which contributed to faster resolution turnaround and improved documentation practices within the ICT department. Langata West Primary School Nairobi, Kenya Voluntary Service Jan 2024 – Mar 2024 Completed 200 hours of community service in support of school administrative and operational activities. Assisted staff with day-to-day tasks, demonstrating reliability, punctuality and a willingness to learn. Education Strathmore University Nairobi, Kenya Bachelor of Business Information Technology (BBIT) – Business Intelligence 2022 - 2025 Pioneer High School Nairobi, Kenya Kenya Certificate of Secondary Education (K.C.S.E) 2018 – 2022 Technical Skills Cloud Computing: AWS Certified

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