Eric M.

Key Skills

Software

No software listed

Top Subject Matter

Q-commerce partner content and operational data for retail/delivery stores

Store/catalog content authoring and customer support case handling for Q-commerce

Top Data Types

Text

Computer Code Programming

Top Task Types

Data Collection

Freelancer Overview

Q-commerce Content Team Lead (Partner Ops Support) – Glovo (July 2021–Dec 2022). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Glovo, Salesforce, and Glovo Kustomerapp. Education includes Diploma in Information Technology, Jomo Kenyatta University of Technology (2016) and Certificate, Matinyani Boys High School (2014). AI-training focus includes data types such as Text and labeling workflows including Entity (NER) and Data Collection.

Labeling Experience

Q-commerce Content Team Lead (Partner Ops Support) – Glovo (July 2021–Dec 2022)

Text

The role involved managing and coordinating content production for Q-commerce partners across multiple countries to ensure consistent store data quality. This included overseeing data updates such as pricing and stock information and handling partner tickets related to content issues. The work required reviewing store details and ensuring accuracy before publication. • Managed content to be uploaded by Q-commerce partners in Ke, Gh, Ug and Ng • Updated Q-commerce prices and stock records • Handled partner tickets from the Q-commerce partners • Coordinated team shifts, schedules, and project timelines

2022 - 2022

Education

Work History