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Emmanuel Thuo +254 716 156 824 [email protected] www.linkedin.com/in/emmanuel-thuo-912561236 Professional Summary Motivated and technically proficient Information Technology graduate with hands-on experience in technical support, network administration, and cybersecurity principles. Proven ability to configure, maintain, and troubleshoot IT systems to enhance operational efficiency. Additionally, an experienced freelance scriptwriter with over two years of expertise in creating engaging, research-driven content across technology, science, and sustainability topics. Seeking to leverage technical expertise, strong problem-solving skills, and communication abilities to contribute to a dynamic organisation. Education Diploma in Information Technology Mount Kenya University | 2021 – 2023 Certificate in Computer Support and Maintenance Rift Valley Institute of Business Studies | Jun – Aug 2021 Professional Certifications Fundamentals of Cybersecurity Fortinet Training Institute Professional Experience IT Support Intern Ministry of Interior and National Administration | May 2023 – Aug 2023 • Deployed and configured VOIP phone systems, enhancing internal communication capabilities • Installed and managed wireless access points to ensure reliable and secure network coverage • Delivered timely technical support to end-users, reducing issue resolution time • Performed hardware and software installations and upgrades to maintain peak performance • Executed preventive maintenance routin