IT Support Administrator | Signature Solution / The Citron Hotels
Performed structured evaluation of technical customer interactions by applying rubrics to assess both technical accuracy and communication effectiveness. Documented support cases in ticketing systems with discipline and consistency appropriate for annotation and evaluation workflows. Translated structured assessment practices into systematic analysis habits relevant to AI output evaluation. • Rated customer interaction quality using rubric criteria • Assessed technical accuracy and communication effectiveness • Maintained consistent documentation for evaluation • Supported feedback-oriented improvement through structured processes