Emmanuel E.

Key Skills

Software

No software listed

Top Subject Matter

KYC and background verification (tenant/employee/organization screening)

Customer support operations and inquiry resolution

Legal Services & Contract Review

Top Data Types

Document

Text

Video

Top Task Types

Data Collection

Freelancer Overview

Verification Analyst at iVerify.ng. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and N. Education includes Bachelor of Arts, Ambrose Alli University (2018) and N/A, Federal Government Boys College (2011). AI-training focus includes data types such as Document and Text and labeling workflows including Data Collection.

Labeling Experience

Verification Analyst at iVerify.ng

DocumentData Collection

Conducted KYC and background verification checks for tenants, employees, and organizations to ensure compliance with regulatory and company standards. Verified supporting documents and records including certificates, IDs, criminal records, and credit history using high-accuracy validation procedures. Managed high-volume verification workloads while maintaining strict turnaround deadlines. • Verified identity and record documents (IDs, certificates, criminal records, credit history) • Completed 200+ verification cases per month with accuracy and deadline adherence • Performed compliance monitoring and risk assessment for each case • Optimized verification workflow to reduce turnaround time by 20%

2022 - Present

Customer Service Representative at Teeka4

TextData Collection

Supported customer onboarding and responded to customer inquiries by collecting and validating information needed to resolve issues. Assisted in lead generation activities by collecting and qualifying leads from customer interactions. Improved customer experience outcomes through effective issue resolution and cross-functional collaboration. • Onboarded and supported 100+ customers per month • Achieved 95% first-contact resolution rate on inquiries • Reduced customer complaints by 15% through issue resolution • Supported retention improvement through cross-functional collaboration

2022 - 2022

Education

Work History