Emmanuel A.

Key Skills

Software

Don't disclose

Top Subject Matter

AI agents for Microsoft 365 Copilot

IT support

and HR policy guidance

Top Data Types

Document

Text

Top Task Types

Question Answering

Data Collection

Function Calling

Prompt + Response Writing (SFT)

Freelancer Overview

Microsof Copilot AI Agent Developer (Part time, Contract) Jan 2025 – Mar 2025. Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Copilot Studio, Power Automate, and Don't disclose. Education includes Bachelor of Science, Federal University of Petroleum Resources (2016) and AWS Certified Solutions Architect – Associate, Amazon Web Services, Inc. (2023). AI-training focus includes data types such as Document, Computer Code, and Programming and labeling workflows including Question Answering, Data Collection, and Functio

Labeling Experience

AI Engineer (Contract) Feb 2026 – present

Don't discloseDocumentPrompt + Response Writing (SFT)

Architected and deployed enterprise-grade AI agents for Microsoft 365 Copilot across Outlook, Teams, SharePoint, and Excel. Designed state-of-the-art multi-agent systems with tool use, memory orchestration, and retrieval-augmented generation pipelines using Claude Code. Built prompt frameworks, system instruction hierarchies, and evaluation harnesses to improve agent reliability, determinism, and response quality. • Deployed GPT-5 and Claude Opus 4.6 powered reasoning across M365 apps. • Implemented multi-agent orchestration with tool use and RAG pipelines. • Created structured prompt and evaluation systems to tune agent quality. • Built secure API integrations for context-aware automation and decision support.

2026 - Present

Senior Dynamics 365 CRM/M365 Developer (Full time) Feb 2025 – Oct 2025

Function Calling

Developed CRM- and Microsoft 365-based automation capabilities, including custom Copilot Studio agents for automated information retrieval and generation of Statements of Work (SOW) from predefined templates. Implemented Power Automate workflows and Dynamics/Dataverse configurations to synchronize CRM and Business Central data and support structured customer service processes. Delivered multilingual plugins and custom integrations that improved data handling and consistency across regions. • Built and deployed a Copilot Studio agent for SOW generation based on templates. • Implemented Power Automate workflows to extract email attachments into Dataverse for tracking. • Built JavaScript plugins for Dynamics 365 CRM to update email-related fields dynamically. • Configured security, governance, and custom Dataverse entity logic for CRM hub behavior.

2025 - 2025

Microsof Copilot AI Agent Developer (Part time, Contract) Jan 2025 – Mar 2025

DocumentQuestion Answering

Built and deployed IT and HR Copilot Studio agents that interpret user requests, route them to knowledge bases, and automate Tier-1 support tasks and HR guidance. Implemented Retrieval-Augmented Generation (RAG) using Azure OpenAI with Azure AI Foundry and vector search to deliver context-driven answers. Evaluated and improved agent performance to enhance accuracy and reduce response time while increasing self-service efficiency. • Designed self-service agent flows in Copilot Studio for support request handling. • Engineered HR guidance retrieval using Azure OpenAI models for policy clarifications. • Integrated a RAG pipeline with vector search to ground responses in relevant knowledge. • Focused on reducing manual inquiries and improving retrieval and decision quality.

2025 - 2025

Microsoft 365 SharePoint Consultant (Contract) Jun 2024 – Jun 2025

DocumentData Collection

Performed AI and workflow automation consulting in Microsoft 365, emphasizing automation of mission-critical workflows and enhancement of information access through SharePoint and Teams. Built custom SPFx web parts and configured Teams class solutions to improve structured content discovery and operational continuity. Focused on improving collaboration and productivity for end users through automation and system configuration rather than traditional manual processes. • Automated mission-critical workflows using Power Automate. • Developed and integrated custom SPFx web parts in SharePoint Online. • Customized Microsoft Teams class solutions for learning access and engagement. • Designed and architected an intranet to improve structured information flow and discoverability.

2024 - 2025

Education

Work History