Audio Transcription and Sentiment Annotation
Transcribed anonymized call center recordings to produce labeled textual outputs for analysis and model training. Tagged specific phrases with emotions and outcomes such as frustration, satisfaction, refund requests, or escalation. Applied consistent annotation of spoken content to support downstream sentiment and intent related tasks. • Transcribed call audio into text • Labeled emotional states from specific utterances • Tagged outcomes including refund requests and escalations • Worked with anonymized recordings under project guidelines