Online Customer Care Agent
Online customer care agent handling inbound calls for emergency roadside assistance, including breakdowns, accidents, and vehicle recovery services. You assessed client situations quickly and dispatched appropriate rescue teams while coordinating real-time communication to ensure timely outcomes. You maintained accurate records in digital systems and managed high call volumes with empathy and professionalism under pressure. • Assessed client needs and dispatched towing, jump-start, fuel delivery, or tire change services. • Coordinated communication between clients and field service providers for timely response. • Logged and tracked service requests and case progress using digital systems. • Resolved complaints and service delays by liaising with operations teams and providing prompt feedback.