Elizabeth M.

Key Skills

Freelancer Overview

ELIZABETH MUTHONI MUNIU Tel: +254 729 726195 | E-mail: [email protected] PROFESSIONAL SUMMARY Grounded and capable professional with hands-on experience in client service, lending operations, and administrative support. Known for reliability, clarity in communication, and a practical mindset. Demonstrates a strong sense of ownership in achieving business outcomes while maintaining team cooperation and ethical standards. KEY SKILLS  Customer Relationship Management  Loan Processing & Credit Assessment  Sales Planning & Client Acquisition  Legal Research & Filing  Team Coordination & Office Management PROFESSIONAL EXPERIENCE Logbook Loan Officer | Momentum Credit Limited May 2025 – Present  Evaluate client eligibility and process logbook loan applications.  Conduct background checks and assess collateral documentation.  Manage customer follow-ups and ensure timely repayment.  Promote loan products and cross-sell services to meet sales targets.  Maintain accurate client records and ensure compliance with company policies. Loan Officer | Jafari Credit Limited Nov 2023 – Apr 2025  Evaluated creditworthiness of customers and processed loan documentation.  Interviewed applicants to determine financial eligibility and feasibility.  Managed customer conversations in CRM systems and ensured timely follow-ups.  Developed referral networks, suggested alternative loan options, and cross-sold products.  Built long-term relationships with clients and ensured customer s

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