Freelance Cybersecurity & Remote IT Support
Provided remote cybersecurity coaching and troubleshooting support in user scenarios involving access control, password hygiene, phishing awareness, and secure browsing habits. Helped users apply basic cybersecurity best practices and verify improvements through guided step-by-step resolution. Supported configuration and remediation activities in real-world and simulated contexts. • Assisted remote users with account setup, email configuration, and software troubleshooting. • Guided users through password resets and basic account security improvements. • Conducted network troubleshooting for DNS, IP conflicts, and connectivity disruptions. • Documented issue resolution steps for process improvement.