Elijah C.

Key Skills

Freelancer Overview

Project Trainer / Floor Supervisor, SalixData Africa Africa. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Arts, Daystar University (2021) and Certificate, Multlan Computer Solution (2017). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Project Manager / Floor Supervisor, SalixData Africa

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Supervises project execution with an emphasis on monitoring progress, resolving operational issues, and managing risks that could affect data-quality outcomes. Acts as the main communication bridge between frontline teams and high-level stakeholders to ensure work remains within scope, timeline, and budget. Oversees team alignment through task allocation, resource planning, and ongoing progress checks. • Monitored project progress and performance to prevent delays. • Resolved conflicts and managed risks during execution. • Allocated resources and assigned tasks to maintain alignment. • Coordinated communication between working teams and stakeholders.

2026 - Present

Project Trainer / Floor Supervisor, SalixData Africa Africa

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Developed and oversaw training programs and coaching that supported performance tracking in a data-driven customer support environment. Monitored KPIs including AHT, FCR, and SLA to evaluate outcomes and guide trainees toward expected quality levels. Served as a floor supervisor by ensuring adherence to process during handling and follow-up activities. • Tracked KPI performance trends and supported continuous improvement. • Conducted training sessions and created training materials. • Monitored progress of teams and provided coaching and feedback. • Managed escalations to maintain quality and compliance.

2024 - 2026

Education

Work History