Eleos E.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support operations and content quality review

Digital content writing

Proofreading Domain Expertise

Top Data Types

Text

Document

Top Task Types

Text Generation

Freelancer Overview

Customer Support Representative — Jumia Nigeria (2021–2023). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Arts, University of Lagos (2022). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Text Generation.

Labeling Experience

Content Writer & Social Media Assistant — Pulse Nigeria (2023–Present)

Don't discloseTextText Generation

Worked on digital content creation and pre-publication quality review across lifestyle and entertainment topics. Conducted grammar, clarity, and tone checks on captions, short articles, and social media posts while aligning drafts with editorial guidelines. Used AI writing tools for brainstorming and draft improvement, ensuring outputs remained natural, accurate, and reader friendly. • Performed grammar, clarity, and tone proofreading on text content • Researched trending topics and verified information for accuracy • Collaborated with editors to revise content based on feedback • Used AI writing tools to enhance draft quality and ideation

2023 - Present

Customer Support Representative — Jumia Nigeria (2021–2023)

Don't discloseText

Provided content quality checks by reviewing written customer support interactions for clarity and correctness prior to response. Assisted with verifying and updating customer records and prepared daily support reports to maintain consistent information quality. Applied attention-to-detail practices to ensure communications met professional standards and resolved issues effectively. • Reviewed and edited customer-facing written responses for tone and clarity • Verified order/account/delivery information to improve response accuracy • Maintained structured records and produced support summaries • Handled high volumes while preserving consistency and quality

2021 - 2023

Education

Work History