Ekene L.

Key Skills

Software

No software listed

Top Subject Matter

Mentorship program operations and workflow automation data capture

Customer support operations and automated reporting/quality improvement

Operations support with structured reporting and process automation

Top Data Types

Text

Video

Document

Top Task Types

Data Collection

Function Calling

Freelancer Overview

Virtual Assistant · Techrity Mentorship Program. Brings 7+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Google Workspace, Microsoft 365 (Excel, and Word. Education includes Bachelor of Science, Federal University Otuoke (2021) and Certification, GoHighLevel (2020). AI-training focus includes data types such as Text and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Customer Support & Community · JoyInTech Growth Hub

Text

Built automation workflows and an operational knowledge base to improve the consistency and quality of remote customer support delivery. Produced recurring weekly analytics reports to identify recurring issues and drive continuous process improvements, effectively performing ongoing evaluation of support outcomes. Enabled scalable support operations by standardizing processes and documentation for a growing team. • Designed automation that reduced response times by 30%. • Built SOPs and a knowledge base for consistent support. • Managed ticket handling through quality control and reporting. • Generated weekly analytics reports for continuous improvement.

2025 - 2026

Executive Assistant · J. Onovo Academy

TextFunction Calling

Provided executive and operational support that implemented structured communication, scheduling, and issue tracking across time zones for 200+ clients. Introduced reporting systems to improve task follow-up and on-time completion rates, translating operational events into measurable outcomes. Maintained operational documentation and standardized client-facing processes to reduce founder workload and improve operational scalability. • Supported 200+ clients and partners with structured coordination. • Implemented reporting systems improving follow-up and completion by 25%. • Maintained operational documentation to streamline processes. • Reduced founder time on admin by 40% through standardization.

2024 - 2025

GoHighLevel Full Account Migration (Freelance) · Content Creator 360 → AI Impact

TextFunction Calling

Independently designed, documented, and executed a full GoHighLevel CRM migration that rebuilt pipelines, workflows, funnels, and third-party integrations. Produced a 13-stage SOP that covered data export, cleanup, workflow rebuilds, funnel replication, and delivery. Ensured data integrity by exporting, cleaning, and re-importing the contact database with correct field mapping and tag replication, including full accuracy testing after reconnection of integrations. • Created a 13-stage migration SOP and delivery materials including Loom walkthrough. • Rebuilt pipelines, custom fields, templates, and multi-step workflows with testing. • Performed contact database export/cleanup/re-import with zero data loss. • Reconnected Mailgun/SMTP, Twilio, Stripe, domain DNS, and calendar systems.

2024 - 2024

Virtual Assistant · Techrity Mentorship Program

TextData Collection

Designed and maintained AI-adjacent automation workflows to support accurate operations for a mentorship program, including capturing and tracking participant communication logs and feedback. Coordinated schedules and created program materials (e.g., newsletters) to ensure structured data capture for ongoing program operations. Focused on systematic organization of participant information to enable reliable downstream use of automation and reporting. • Managed scheduling across time zones for 100+ participants. • Created newsletters using Mailchimp. • Maintained communication logs and participant feedback tracking. • Organized shared drives and digital assets for collaboration.

2024 - 2024

Education

Work History