Egwa A.

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Video

Text

Document

Top Task Types

Tracking

Freelancer Overview

Customer Service Representative (Remote) - Freelance. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Nursing Certificate (Registered Nurse), College of Nursing Sciences, Calabar (2021) and West African Senior School Certificate (WASSCE), All Saints Presbyterian Academy (2018). AI-training focus includes data types such as Video and labeling workflows including Tracking.

Labeling Experience

Customer Service Representative (Remote) - Freelance

VideoTracking

Provided remote customer service support to handle high volumes of inbound and outbound enquiries through phone, email, and live chat. Delivered first-contact resolution (FCR) by addressing client queries, complaints, and service requests with empathy and accuracy. Managed customer records in CRM systems while maintaining data privacy and performance metrics aligned to healthcare support needs. • Handled calls, emails, and live chat conversations, ensuring prompt and professional responses • Resolved complaints and escalations using established protocols to improve CSAT • Maintained precise CRM case logging, documentation accuracy, and GDPR-aligned confidentiality • Prepared daily activity logs, reports, and follow-up communications to support retention and KPIs

2025 - Present

Education

Work History