Eesa E.

Key Skills

Software

No software listed

Top Subject Matter

Customer complaints and support operations

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Audio

Document

Top Task Types

No task types listed

Freelancer Overview

Complaints Manager (AI software trial support for complaint handling). Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Engineering, Aston University (2023) and Advanced Levels, King Edward VI Handsworth Grammar Sixth Form (2019). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Complaints Manager (AI software trial support for complaint handling)

Text

Supported the trial of AI software to improve complaint handling processes by validating system outputs and usability feedback. Reviewed results to identify potential efficiencies in how customer complaint data was processed and handled. Provided practical feedback to support refinement of AI-driven workflows for complaint resolution. • Tested AI software outputs against real complaint-handling expectations • Identified areas where the AI could reduce time or improve workflow efficiency • Assessed usability from an end-to-end complaint handling perspective • Contributed feedback to improve integration into existing procedures

2026 - Present

Education

Work History