Edjere J.

Key Skills

Freelancer Overview

Certificate Number: AC-7071-35279678 This is to certify that the management of Alison awarded Edjere Jonathan the certificate of completion in B2B Customer Success Management under the category Business on 14th September 2025. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/f26b416f8c Name: Edjere Jonathan Email: [email protected] Country: United States of America Certificate Details B2B Customer Success Management [Score: 88] Course Details Are you stepping into the role of a Customer Success Manager and feeling overwhelmed by the responsibility of keeping customers satisfied and ensuring they stay with your company for the long haul? This course is designed to guide you. You'll gain essential knowledge and tools to enhance customer satisfaction, increase retention, and drive business growth. We will cover the foundational aspects of B2B Customer Success Management, preparing you to excel in this critical role.Understand the complexity of Customer Success in the B2B context, including how it differs from Customer Support and Customer Experience. Study the significance of essential metrics such as Net Promoter Score (NPS), Customer Lifetime Value (CLV), Churn Rate, and Customer Health Score. Additionally, we'll delve into the role of a Customer Success Manager (CSM), focusing on key responsibilities, skills, and strategies to build an effective Customer Success team.Finally, you'll be equipped to impl